The Branding Company (TBC) aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. A full and complete breakdown of terms for returning goods can be seen in Section 10 of our terms and conditions, and a brief guide is also shown below. Should you have any enquiries, you can also contact our team at csr@thebrandingcompany.ca
When can goods be returned?
There are a number of scenarios when goods can be returned:
If you receive Goods which do not match those ordered
If any Goods purchased have faults when they are delivered
How much time do I have to notify you about returning items?
If you wish to return the goods you should notify us within 10 working days to arrange collection and return. You will be given the option to have the items replaced or be refunded through the payment method used to purchase the items. Refunds and replacements will be issued upon our receipt of the returned Goods.
What happens if my goods are damaged?
If Goods are damaged in transit and the damage is apparent on delivery, the Purchaser should sign the delivery note to the effect that the goods have been damaged. In any event, such damage should be reported to TBC within 10 working days and arrange collection and return. Upon receipt of the returned Goods, new items will be despatched, or alternatively the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased.
How do I return goods?
You can return the items either through by using your own courier service or by speaking to our customer services team and asking them to make a collection. Please be aware that if this is done through our customer services team the cost of returning items may be deducted from any monies due as part of a refund as TBC is not responsible for paying shipment costs for returning items unless otherwise agreed with the customer services team. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned Goods, the price of the Goods, as paid, will be refunded through the payment method used when the Goods were purchased, minus any fees for returning the items.
If you decide to return items yourself, it is recommended that all returns are sent via recorded delivery to ensure that the goods arrive at our warehouse. You will be responsible for the items should they get lost en-route. Appropriate packaging materials should be used to ensure that there is no damage to the goods during transit, as you will also be liable for the cost of any damage during transportation.
Are there any items which cannot be returned?
Unfortunately, we are unable to refund or exchange products which have specifically been made to order, or which have personalized during the manufacture process.
Sales which are made to order are either large volume, or have been customized in some way that means that these items cannot be re-sold should the goods be returned to us. Personalized items are products from our standard range which have been personalized, such as having some bespoke print added to the standard item. Again, once this has been done, these items cannot be re-sold and so we are unable to offer a refund for such products. The only exception to this rule would be if the products received are faulty or not as described on the site or in later communications with our customer services team or account managers as the customization or personalization process is being agreed.