Welcome to St. Joseph’s Health Care London’s Online Store. The online store is hosted and managed by The Branding Company. Please find a list of frequently asked questions to assist you in placing your order. However, if you have any additional questions, please contact The Branding Company's program specialist at csr@thebrandingcompany.ca.
You can also contact The Branding Company’s customer care at 877-752-0059 ext.1011; Monday to Friday from 8 am to 4:30 pm EST.
Why has a standard range of products been created ?
Each year St Joseph's acquires an amount of branded products, including corporate gifts, giveaways, and promotional products. These products are chosen to represent the brand of the organization and are of suitable quality and are ethically sourced. A small range in products is selected based on user feedback and will be available at the click of a button through this online web shop. IF you think of a product you are interested in but do not see here please contact csr@thebrandingcompany.ca.
How do I know if my order was submitted successfully?
Upon confirmation of your order, you will receive an email confirming that your order has been received.
Does the online store offer express shipping?
All orders are shipped by courier ground services. Express shipping is available. Please call customer care at 877-752-0059 ext.1011, Monday to Friday from 8 am to 4:30 pm EST for assistance in rush orders.
What if part of my order is not available?
After you have placed your order, if for some reason an item is not available to ship, you will be notified via email that an item has been cancelled from your order and you may select another item or place your order on back-order until the item arrives .
Who do I contact regarding order and product inquiries?
Please call customer care at 877-752-0059 ext.1011. Additionally and/or outside regular business hours you can email at csr@thebrandingcompany.ca
What if an item was missing from my order?
Should you receive your order and something is missing please contact customer care within 24 hours of receiving your shipment so that we can investigate the situation immediately.
What is your return policy?
Items can be returned if you receive items which do not match those ordered or if any items purchased have faults when they are delivered. Please notify customer care within one business day of receipt in order to initiate the returns process.
When will my order be ready?
Depending on the time time of day your order is placed for inventory stocked items your order will ship within 24-48 hours.
If your order is a custom order your order will ship with 3-3 weeks after order is placed. Customer service will confirm with you again at time of order
What are the payment options?
The Online Store accepts payment via Visa, Mastercard, American Express, and PayPal for Personal Orders. Corporate Orders require a Purchase Order (see additional detail below).
What is the process for corporate orders?
Corporate orders require a purchase order number. If you do not have purchase order number from HMMS, please select Request a Quote during the check-out process. You will be emailed a detailed summary of your requested order that can be provided to purchasing for approval as required. When you have received the PO# you may log back in and select Purchase on Account/PO and enter your approved PO#.
Can I customize items for my event?
Yes, contact Tani Pereria at tpereira@thebrandingcompany.ca for all requests. The Branding Company will work with communication to ensure correct brand on all products outside of the store.
How do I get my order?
There are two delivery options to choose from:
Regular-There is a weekly consolidated shipment that is sent to a central St. Joseph’s facility every Thursday for NO CHARGE internal distribution. Please ensure to include your extension number with your order.
Special Delivery- Direct delivery to any location in North America. Additional freight charges may apply.